Shipping Information:

In stock items usually ship by the next business day. Special-order items usually ship as listed in the "Availability" description on the individual item order page. We ship exclusively with UPS and we can not ship outside of the US. We offer UPS Ground Shipping as well as UPS 2nd Day Shipping. Our shipping charges are the actual charge by UPS to ship the item from our warehouse to your address. We do not add any "handling" or other fees. You will see the shipping charge for your item after you enter the "Ship To:" address on the first screen of the ordering system.

Refund, Returns and Cancellation Policies:

We offer a 30 day 100% satisfaction guarantee. If an item that you receive from us is damaged or becomes defective within 30 days of delivery, contact us by email and we will ship a replacement immediately and we will pay to have UPS pick up the damaged or defective item. If you are unhappy with an item, you may return it to us within 30 days of delivery for a refund of the purchase price and the original shipping charge. If you need to return an item that is not being replaced you must email us to request a return authorization number which must be written on the outside of the shipping carton. The return authorization number makes it possible for us to credit your account immediately when the item arrives at our warehouse. Our warehouse staff is not allowed to accept delivery of any packages that do not have a return authorization number visible on the outside of the package. Any returned items that arrive at our warehouse unexpected either by return without a return authorization number or by refusal of original delivery will be subject to a 10% restocking fee and will not be credited for the original shipping charge. There is no restocking fee for any item returned with a return authorization number. Frequently Asked Questions:

The CuisinShop.com Online Store is an independent Cuisinart dealer. Though we are the largest single retailer of Cuisinart products in the US, we are still a separate company from Cuisinart, North America and we can not act or respond on their behalf regarding products purchased from other retailers. For Cuisinart replacement parts click the "Cuisinart Parts" button on the left. We are sorry, but we can not answer Voice mail, e-mail, or FAX requests regarding Cuisinart replacement parts.